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Legal

Terms of Service

The agreement between your business and Wysda Corporation (Pvt) Ltd when you use Bello.

Effective

The short version

  • Bello is for businesses. You pay per location, monthly or yearly, and prices exclude VAT.
  • Your plan includes monthly allowances for things that cost us per use, such as AI and WhatsApp messages. Running out pauses only that feature.
  • Your data is yours. You can download it whenever you like, including for 30 days after you cancel.
  • You can cancel any time. Refunds follow our Refund & Cancellation Policy.
  • These terms are governed by the laws of Sri Lanka.

1. About these terms

These terms are an agreement between Wysda Corporation (Pvt) Ltd (“Wysda Corporation”, “we”, “us”) and the business that signs up for Bello (“you”). By creating an account, paying for a plan or using Bello, you agree to them on behalf of your business, and you confirm that you’re allowed to do so.

They work together with our Privacy Policy, our Data Processing Agreement and our Refund & Cancellation Policy. Bello is a service for businesses, not for personal or household use.

2. Your account

  • Give us accurate details when you sign up, and keep them up to date.
  • You decide who in your team can use Bello and what each person can do. You’re responsible for what happens under your account, so keep passwords and PINs private and remove staff who leave.
  • Tell us straight away at hello@bellohq.com if you think someone has used your account without permission.

3. Plans, prices and allowances

  • Plans are priced per location: one outlet or one property. The current prices and what each plan includes are on our pricing page.
  • You can pay monthly or yearly. A yearly plan costs the same as 10 months. Prices exclude VAT, which is added where it applies.
  • Each plan includes monthly allowances, such as questions to Ask Bello, bills read by AI, WhatsApp messages, devices, rooms and payroll staff. Allowances are per location, reset every month and don’t carry over. You can top up or add more at the prices on our pricing page.
  • If you use up an AI or messaging allowance, only that feature pauses until the next month or until you top up. Billing, rooms and everything else keep working.
  • Founding offer: the first 50 locations to join keep 20% off their plan for as long as their subscription continues without a break, and get guided setup free. If a founding subscription ends, the discount ends with it.

4. Paying for Bello

  • Plans are paid in advance, for each month or each year.
  • Card payments are processed by Payments.lk and OnePay. You can also pay by bank transfer when we invoice you.
  • If a payment fails or an invoice is unpaid, we’ll remind you. If it’s still unpaid 14 days after the due date, we may limit your account until it’s settled. We won’t delete your data because of a late payment without telling you first.
  • We may change our prices with at least 30 days’ notice. A yearly plan keeps its price until it renews.

5. Setup and hardware

Setup services, training and hardware are priced separately, as shown on our pricing and hardware pages or in your quote. Hardware comes with the manufacturer’s warranty and is yours once paid for. Returns follow our Refund & Cancellation Policy.

6. Your data

Everything your business keeps in Bello, such as sales, menus, rooms, guests, staff and documents, belongs to you. You give us permission to store and process it only so we can provide Bello to you, and our Data Processing Agreement sets out how we look after it.

You can download your data at any time. You’re responsible for having the right to keep the personal data you put into Bello, and for telling your guests and staff how you use it.

7. Using Bello fairly

When you use Bello, you agree not to:

  • break the law, or use Bello to deceive guests, staff or the authorities;
  • upload anything harmful, or try to get into accounts, data or systems that aren’t yours;
  • copy, resell or take apart Bello, or use it to build a competing product;
  • overload Bello on purpose, or get around its limits and allowances.

We may suspend accounts that break these rules, and we’ll tell you why unless the law prevents it.

8. Taxes, AI and other services

Taxes. Bello works out service charge, VAT and other charges from the rates and settings you choose. You remain responsible for those settings and for your own tax returns, so check them with your accountant.

AI features. Bello AI reads documents, answers questions and makes suggestions. It checks its work and asks a person when it isn’t sure, but it can still make mistakes, so review important results, such as entries in your books, before relying on them.

Other services. When you connect booking sites, delivery apps, payment providers or WhatsApp, their own terms apply, and we can’t be responsible for their decisions or outages.

9. Availability, support and changes

  • We work hard to keep Bello available at all times, and the billing screen keeps working when your internet drops. We may need short planned maintenance, which we’ll schedule outside busy hours wherever we can.
  • Support is available by phone, WhatsApp and email, with priority support on the plans that include it.
  • We improve Bello all the time. We may change or replace features, but we won’t remove a core part of your plan during a period you’ve already paid for.

10. Cancelling

You can cancel at any time by writing to hello@bellohq.com. Your plan stays active until the end of the period you’ve paid for, and refunds follow our Refund & Cancellation Policy.

After your plan ends, you have 30 days to download your data. We then delete it, as described in our Privacy Policy. We may end these terms if you seriously or repeatedly break them, after giving you a chance to put things right where that’s reasonable.

11. Responsibility and liability

We provide Bello with reasonable care and skill. Apart from what these terms promise, Bello is provided as it is, and we don’t promise that it will never be interrupted or never contain a mistake.

Our total liability to you for any claim connected with Bello is limited to the amount you paid us for Bello in the 12 months before the claim. We’re not liable for indirect losses, such as lost profits, lost business or lost goodwill. Nothing in these terms limits liability that can’t be limited by law.

12. Law and disputes

These terms are governed by the laws of Sri Lanka. If a disagreement arises, we’ll first try to settle it together in good faith. If we can’t, the courts of Colombo, Sri Lanka will decide it.

13. Changes to these terms

We may update these terms from time to time. If a change is significant, we’ll tell you at least 30 days before it takes effect. If you keep using Bello after that, the new terms apply.

14. Contact us

Wysda Corporation (Pvt) Ltd, Sri Lanka. Email hello@bellohq.com with any question about these terms.