1. Cancelling your plan
You can cancel at any time by writing to hello@bellohq.com. Your plan stays active until the end of the period you’ve already paid for, and after that you have 30 days to download your data.
2. Monthly plans
Monthly plans aren’t refunded for the month in progress. When you cancel, you won’t be charged again, and Bello keeps working until the end of that month.
3. Yearly plans
If you cancel within 14 days of your first yearly payment, we’ll refund it in full. After that, yearly plans aren’t refunded, and Bello keeps working until the end of the year you’ve paid for. Renewals can be cancelled any time before the renewal date.
4. Founding offer
If you cancel a plan that has the founding discount, the discount ends with it. If you come back later, the prices on our pricing page at that time apply.
5. Setup and training
You can cancel guided or on-site setup for a full refund at any time before the session starts, and move it to another date with at least 24 hours’ notice. Once a session has started, setup fees aren’t refunded.
6. Top-ups and add-ons
Top-up packs, such as extra bills read by AI or extra WhatsApp messages, aren’t refundable once bought. Monthly add-ons, such as extra rooms or devices, follow the same rules as monthly plans.
7. Hardware
You can return hardware within 7 days of delivery for a refund, as long as it’s unused, undamaged and in its original packaging. Delivery costs aren’t refunded.
If hardware is faulty, it’s covered by the manufacturer’s warranty. Tell us at hello@bellohq.com and we’ll arrange a repair or a replacement.
8. If we let you down
If Bello is unavailable for a long period because of a problem on our side, we’ll credit or refund you fairly for the time you couldn’t use it. Nothing in this policy affects rights you have under Sri Lankan law.
9. How refunds are paid
Refunds go back to the way you paid: to your card through Payments.lk and OnePay, or to your bank account if you paid by transfer. We aim to send them within 14 working days of agreeing the refund. Your bank may take a few more days to show it.
10. Questions
Write to hello@bellohq.com, and include your business name and the location your question is about. This policy is part of our Terms of Service.