Help

Questions? Answers.

Everything owners usually ask us, in plain words. Can’t find yours? Book a demo and ask us directly.

Everything you might ask

How much does Bello cost?

Starter is LKR 7,900 a month per location, Pro is LKR 19,900 and Business is LKR 39,900, excluding VAT. A location is one outlet or one property. Pay yearly and 2 months are free. Setting up yourself is free, or we can do it with you online or at your place. Chains and groups are priced together with you.

Do I need special hardware?

No. Bello works in the web browser on the computers, tablets and phones you already have. The billing screen and the kitchen screen install like apps, and receipts print on ordinary receipt printers.

What does the AI actually do?

The everyday jobs that eat your time. It reads supplier bills from a photo, checks your numbers every day and tells you when something looks wrong, writes your morning report, suggests prices, and answers questions like “How did the bar do last weekend?” You don’t need to set anything up or learn anything new.

Can you supply the hardware too?

Yes. POS machines with one or two screens, card machines, receipt and kitchen printers, cash drawers, kitchen displays and scanners. Everything arrives set up and tested with Bello, and hardware bought with a yearly plan is 10% off.

How long does it take to get started?

Most places are taking their first orders the same day. Set up yourself online for free, let us guide you on a video call, or have us come over to install everything and train your team on the spot.

Can we move over from our current system?

Yes. Send us your menu, rooms, stock list and suppliers as spreadsheets or exports from your old system, and we’ll bring them in for you.

What happens when the internet goes down?

You keep billing. Orders and payments are saved on the device and sent on their own when the internet comes back, so no bill is ever lost or numbered twice.

Can I use just the restaurant side, or just the hotel side?

Yes. You choose the parts you need for each outlet: billing, stock, purchasing, the QR menu, delivery, rooms, booking sites and events. A restaurant never sees room screens, and a hotel without a restaurant never sees a billing screen.

Which taxes and charges does it handle?

Service charge, VAT, SSCL and TDL are ready to go, and you can add your own charges, like packaging or delivery. You check every rate when you set up, so nothing is ever assumed.

Does it connect to Booking.com and Agoda?

Yes, along with Expedia and Airbnb. Your rooms, prices and bookings stay in step on every site, automatically, and a room booked on one is taken off the others in seconds.

Which payment methods can we take?

At the counter: cash, card, bank transfer and LankaQR, plus your own, like vouchers, staff meals or free items. A bill can be split across several. On your booking page: OnePay, KOKO, Mintpay or bank transfer.

Which languages does it speak?

Guests see menus and receipts in English, Sinhala or Tamil, and you can ask Bello AI questions in any of the three. The management screens are in English.

We have more than one outlet. Does that work?

Yes. One business can run a hotel, several restaurants, a bar and a second branch, each with its own stock and bill numbers, and one place to order from suppliers.

See Bello run your place.

Book a demo and we’ll walk you through Bello with a place like yours.